Privacy Policy

Policy Updates & Notifications

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revisions” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

In simpler terms,

We may change the terms of this privacy policy at any time and we will notify you about any changes in the “Revisions” section below.

Collection of Your Information

We may collect information about you in multiple ways, provided by you or automatically through a service.

Personal Data Provided by You

We collect and store any personally identifiable information you provide to us when you use certain features of our Site. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features or accessing certain products provided on our Site. We also collect and store any personal and other information you may provide when responding to surveys, entering contests and/or giveaways.

There are currently 5 (five) places on our Site where we ask you for your personal information:

1. Newsletter Subscription – We collect your Email Address, store it in our mailing list of subscribers and use it for email communications about various events and updates on our Site.

2. Free Product Download – We collect your Email Address and store it in our database to manage and track product statistics (such as unique downloads). We also provide an option and ask for your consent to subscribe to our mailing list when downloading a free product. We do not use your email address for email communications without your consent.

3. Product Purchase – We collect and store your First Name, Last Name and Email Address when you choose to make a purchase on our Site. We do not store any other sensitive information requested by our payment processor (FastSpring) when making a purchase (Credit Card details or Phone Number). We also provide an option and ask for your consent to subscribe to our mailing list of subscribers when purchasing a product. Making a purchase through our 3rd-party payment processor (FastSpring) will require your agreement with the FastSpring Privacy Policy.

4. Live Chat Widget – We use Drift as a service provider to conduct any live chat communications with our Site’s users. When using our Live Chat feature, the service provider (Drift) may collect your Email Address, First Name and Last Name. Using our Live Chat Widget (Drift) will require your agreement with the Drift Privacy Policy.

5. Comments – We use Disqus to manage our blog post comments. When visitors leave comments on the Site, Disqus collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Using our comment system (Disqus) will require your agreement with the Disqus Privacy Policy.

Automatic Data

We and our authorized 3rd-party agents receive and store various types of information when you interact with our Site that does not include any of your personal information.

1. We and our authorized 3rd-party agents collect, record and track certain data (“traffic data”) on our servers including your IP, the web page you requested or various cookie information. We collect this data in order to analyze statistics and trends, diagnose and administer our servers and also improve the quality of our services.

2. We and our authorized 3rd-party agents also collect information about the device you are using and its various characteristics (eg. Model, Version, Viewport size), specifications (eg. Unique device identifier) and certain non-sensitive device settings (eg. Language). We collect and use this data to analyse various usage trends and diagnose problems with the Site.

3. We and our authorized 3rd-party agents may also collect information about the geographic location reported by your device and we use it to analyze usage trends.

In simpler terms,

We collect your personal information when you choose to join our newsletter, download a free product or purchase a paid product. We also collect and log various traffic information on our servers that help us manage and diagnose problems. Finally, we also collect various information about your device and geographic location to analyze trends and usage statistics of our site.

Disclosure of Your Information

We do not rent or sell your personal information. We may share the information that we have collected about you in certain situations and it may be disclosed as follows:

Service Providers: We may share your personal information, including information about the device you are using, location or access logs to our website with various third-party services that help us provide our services (“Service Providers”). All our Service Providers are required to protect your information and limit its usage to the completion of services for our Site only.

Our Team Members: Our team or authorized consultants may have access to your personal information in order to be able to develop and conduct our business properly.

Transfers: If our company would be acquired, your personal information would be among the transferred assets.

Required by Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

In simpler terms,

We do not sell or rent your data. We may share your information with our team members and with various third-party services in order to be able to conduct our business and provide our services.

Cookies

Our website uses “cookies” or “small text files” sent by your computer each time you visit our website. We use cookies in order to capture log data and improve your experience on our Site. There are two types of cookies that we use: session based (that are deleted once you close your browser) and persistent cookies (that are deleted manually by you or once their expiration date is met by the browser). Here are the cases when we use cookies:

Account Access: We use cookies in order to allow you to access your customer account.

Security: Cookies help us protect you from various security risks. For example, we use cookies to validate that the contents of the forms on our Site came from the current site and not from somewhere else.

Analytics and Service Providers: We use various Service Providers to help us analyze and improve our products and services. For example, we use Google Analytics to measure our traffic and various events on our Site. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Addon.

Advertising: We also may use third-party advertising services to promote our products or services. Some of these services may read or set cookies in order to measure the effectiveness of our campaigns.

If you do not want to accept our cookies, you can adjust your preferences using the cookie preferance panel displayed when first visiting our Site (located in the bottom of the screen). You can also adjust your browser settings to decline cookies for our site as described here.

You can also control when you receive a new cookie or completely disable cookies using the tools provided by your browser. However, we recommend you to leave the cookies activated in order to be able to use all our Site’s features.

Some of our business partners may use cookies on our website (eg. advertisers). We do not have any access or control over these cookies.

In simpler terms,

We use safe browser cookies to collect information about how our website is used, to allow our customers to log in and out of their accounts and to measure how effective certain advertising campaigns are.

Security

We use administrative, modern encryption technologies and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

In simpler terms,

We use modern encryption to keep your data safe and we do our best to prevent any kind of interception and misuse by unauthorized parties.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

In simpler terms,

We may post links to other websites that we do not control and we cannot guarantee your safety and privacy when you visit them. We recommend you to take preventive measures and protect the privacy of your information.

Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below.

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by selecting the “Unsubscribe” option from our email messages or by contacting us using the information provided below. Keep in mind that you will still receive system emails (eg. forgot user password) or notification emails regarding our service unless you terminate your account.

As mentioned above, you can also opt out of providing certain information, however, doing so might prevent you from using certain features of our Site.

In simpler terms,

You can choose which information is shared with us, but keep in mind that doing so might prevent you from using certain features of our website.

Privacy for Children

You must be at least 14 years old in order to use our Site. We do not knowingly solicit information from or market to children under the age of 14. If you become aware of any data we have collected from children under age 14, please contact us using the contact information provided below. We recommend that minors between the age of 14 and 18 must ask their parents’ permission before using our Site or sending any information over the Internet.

In simpler terms,

You are not allowed to use our site if you are under 18 years old. Please ask your parents for permission is you are between 14 and 18 years old.